FAQS
1. How should I care for my wig?
Day to day care with your glueless unit, it is suggested to brush morning and night when wearing from ends to roots. Using a high quality oil keeps your units nourished and healthy. It is recommended to apply your oil at least once a day starting with ends first.
2. How should I care for my wig at night?
We suggest for you to remove your unit nightly to ensure longevity of your lace. But if you are choosing to sleep in your units we recommend to tie hairline down with scarf before sleeping in your nightly bonnets. Be advised that when sleeping in your units you may have to refoam hairline more often than you would if you were to remove nightly.
3. When should receive my wig
READY TO SHIP PROCESSING TIME US 2-3 BUSINESS DAYS. CUSTOM ORDERS DEPEND ON CURRENT PROMOTIONS. HOLIDAY ORDERS PROCESSING TIME CAN BE WITHIN 5-7 BUSINESS DAYS.
4. How can I place a custom order?
We will share when our custom orders are currently on promotion and we will advise as those dates arise, how to place your order. For further help, you can always email info@reedandrow.com
5. What is your exchange/refund policy?
If at anytime you have an issue with item received , please notify us ASAP info@reedandrow.com for us to correct issue. If you are not satisfied with unit WE ONLY OFFER REFUND IF: 1. Unit/ hair extension has not been worn 2. Lace is still attached and not tampered with in any way (pictures will be requested) 3. Unit/ extensions is in the same condition as originally sent. We do not offer refunds on ANY used item. If wig or bundles have been altered in any way we do not offer refunds. If you have purchased and after some time is not happy. Again send us your feedback to info@reedandrow.com and we will accommodate if it is an issue on our end. We do not do exchanges. Due to the high demand of our products, we can not do exchanges. If you have purchased an item and you no longer want it. Please refer to our returns/ Refund policy.
6. How long will my wig last?
WITH PROPER MAINTENANCE UNITS WILL LAST UP TO 12 MONTHS BEOFRE NEEDING LACE MAINTENANCE AND THAT'S IF YOU ARE WEARING THE SAME UNIT CONSECUTIVELY. AS WE KNOW WITH LACE YOU HAVE TO BE DELICATE. WE USE HD LACE FOR ALK OUR UNITS. THE LIFE OF YOUR LACE DEPENDS ON THE CARE YOU TAKE OF YOUR UNITS. TO PRESERVE THE LACE ON YOUR UNITS FOR LONGER LONGEVITY WE HIGHLY SUGGEST HAVING MORE THAN ONE IN STYLING ROUTINE, AND REMOVING YOUR WIG FOR SLEEP. ROUTINELY CHANGING OUT YOUR UNITS AND ROUTINELY WASHING AND CONDITIONING WITH QUALITY PRODUCTS, OUR UNITS WILL LAST YEARS.
7. How long do your luxury raw bundles last?
We use only luxury raw Burmese/Indian/Argentinian hair that is hand crafted right here at our facility here in the United States. With proper hair care maintenance, these bundles will last up to 2+ years.
8. How do I determine my correct wig cap size before order your wigs?
YOU CAN DETERMINE YOUR CAP SIZE BY MEASURING THE CIRCUMFERENCE OF YOUR HEAD. OUR CAP SIZES ONLY COME IN SMALL, MEDIUM, LARGE.
21"-21.5" SMALL
22"-22.5" MEDIUM
23"-23.5" LARGE
9. How often should I wash my wig?
WE SUGGEST ROUTINELY WASHING EVERY 2-3 WEEKS DEPENDING ON REGULAR WEAR AND NORMAL ACTIVITY OF THE HAIR. WE RECOMMEND FULLY IMMERSING YOUR WIG UNIT IN THE SINK OR BOWL. SOAK YOUR WIG IN WATER AS YOU CLEAN. THIS ENSURES AN EVEN CLEAN, AND YOU CAN REPEAT SHAMPOOING AS NEEDED. DILUTING YOUR WASHES HELPS TO ENSURE AN EVEN CLEAN WITHOUT PRODUCT BUILD UP LEFT IN TYE HAIR. WITH BLONDE UNITS WE SUGGEST CONDITIONING ONCE A WEEK AND WASHING EVRY 2-3 WEEKS.